COVID-19 Tier 4 Restrictions Willing & “Abel” To Continue Trading
Following the recent Tier 4 announcement it’s business as usual here at Abelglass. We have just a few minor changes which we need to let you know about.
Showroom & Trade Counter
Our showroom will be closed to members of the public, however, our trade counter can remain open. This is because our business is connected to an industry that has no current restrictions and, therefore, can continue to operate.
Trade Customers are asked to let us know in advance before arriving to collect their order or, indeed, to place an order. This is important to us, especially if we’re trying to manage the unexpected absence of a member of staff due to ‘Test and Trace’ reasons.
Working In People’s Homes
It’s business as usual – our installations can still be completed in other people’s homes. We are also able to continue surveying the requirements of any new works to be completed in other people’s homes.
Should circumstances prevent us from honouring any agreed appointments, we will let people know as soon as we can. The very nature of receiving an immediate notification from ‘Test and Trace’ means this can sometimes be with little or no notice.
You can find further information about the Tier 4 restrictions here
Being a mutually-supportive family-run business, our trading status could have been very different had we not have placed such a strong emphasis on those safe working practices we quickly established from the outset in late February.
Safety Is A Priority
We will make no exceptions when it comes to ensuring our Abelglass family and all our customers stay safe and remain confident in our ability to ensure those working practices remain at the heart of everything we do.
It is clear from the latest Government advice and, more specifically, the guidance issued from our Industry Association (Glass & Glazing Federation) we can continue to work in people’s homes so long as we follow our already embedded, well-rehearsed COVID-secure working practices and maintain social distancing from the homeowner.
We Are Still Working
In other words – we will continue to honour all orders placed and will take on new instructions for works to be completed while keeping a close eye on any government announcements.
Opening times – Monday to Thursday 08:00 – 17:00, Friday 08:00 – 16:00
While we remain closed on Saturday’s & Sunday’s, we have resumed our usual opening times Monday to Friday. Our answering service will be available at all other times.
Our premises on Blackpool Old Road is fully operational in all areas of production and all staff are following social distancing guidelines while maintaining an enhanced cleaning schedule.
Business As Usual
You’ll never know if any of our office-based staff are self-isolating at home – with a fully cloud-based IT system & VOIP telephone system in place – we are striving to maintain the very best service for you.
As the country enters this second wave of the COVID-19 crisis, despite exceptional order levels, tackling supply chain issues that we are all experiencing in the industry, and these new lockdown measures, it is business as usual here at Abelglass.
Thank you all for your patience and understanding during this crisis. We remain indebted to our dedicated staff who have worked tirelessly and selflessly since they all returned from furlough in June and are ready to help you with whatever you need – please just give us a call on 01253 893355.
The Abelglass Team